Contact Us
Our Commitment to Open Communication
At Elitesoles, we believe that clear, honest, and accessible communication is an essential part of building trust with our customers. We understand that when shopping online, customers may have questions about products, sizing, payments, shipping timelines, or returns. Our goal is to provide straightforward answers and responsive support to ensure a smooth and reliable shopping experience.
We encourage customers to contact us whenever they need clarification before or after placing an order. Whether it is a general inquiry or order-specific concern, our team is available during official business hours to assist.
Customer Support Email
The primary and official method of contacting Elitesoles is through email support.
Customers can reach us at:
This email address is actively monitored during business hours. We aim to respond to all inquiries in a timely and professional manner.
Response Time:
We typically respond within 24–48 business hours. During high-volume periods, responses may take slightly longer, but every message is addressed in the order it is received.
We recommend that customers include the following details when contacting us regarding an order:
- Full Name used during checkout
- Order Number
- Clear description of the issue
- Photos (if related to product condition or size concerns)
Providing complete information helps us resolve concerns faster and more accurately.
Business Hours
Our customer service team operates during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT-05:00)
Messages received outside business hours, on weekends, or on public holidays will be responded to on the next business day.
Mailing Address
Our registered business address is:
47 W 13th St
New York, NY 10011
United States
This address is used for official business correspondence. It may not serve as a walk-in retail location. Customers should contact us via email before sending any physical mail or returns to ensure proper processing instructions.
Order Support & Issue Resolution
If there is an issue with your order such as delayed delivery, incorrect item received, or product defect, we encourage you to contact us immediately. We carefully review each case and provide solutions in accordance with our Shipping and Return policies.
We do not ignore customer concerns, and we do not make unrealistic guarantees. Every inquiry is handled professionally and reviewed individually.
Fraud Prevention & Identity Verification
For security reasons, we may verify customer details before making changes to an order, updating shipping information, or processing refunds. This helps protect both our customers and our business from unauthorized activity.
We do not directly collect, process, or store any credit card information on our website. All transactions are securely handled through PayPal, a trusted third-party payment provider. We do not request or retain sensitive financial details such as full card numbers, CVV codes, PIN numbers, or online banking passwords under any circumstances. Customers should never share such information via email or unofficial communication channels.
Business Details
Business Name: elitesoles
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@elitesoles.shop
Business Address: 838 Broadway, New York, NY 10003, United States