Payment Policy
Introduction
At Elitesoles, we are committed to providing a secure and transparent payment process for all customers. This Payment Policy outlines the methods of payment we accept, how payments are processed, and the measures we take to protect sensitive financial information.
We aim to ensure that every transaction is safe, reliable, and straightforward, giving our customers confidence when making a purchase.
Accepted Payment Methods
Which payment methods are accepted?
At this time, Elitesoles accepts payments exclusively through PayPal.
PayPal allows customers to pay using:
- PayPal balance
- Linked credit or debit cards within their PayPal account
- Other PayPal-supported payment methods available in your region
We do not directly accept or store credit/debit card information on our website.
Payment Security
How is my payment information protected?
All payments are securely processed through PayPal, a trusted third-party payment provider.
- We do not directly collect or store credit card information.
- We never request sensitive financial details such as full card numbers, CVV codes, or banking passwords via email.
- PayPal uses industry-standard encryption and fraud detection to safeguard all transactions.
Customers can review PayPal’s security policies for additional assurance.
Payment Verification
Will my payment be verified?
Yes. Before processing an order, payment confirmation from PayPal is required. This ensures that the payment is authorized and successfully completed.
Orders without confirmed payment will not be processed or shipped.
Currency & Pricing
In which currency are payments accepted?
All payments are processed in USD (United States Dollars) unless otherwise specified on the website. Prices displayed on our website include the product cost and applicable taxes where required.
Shipping fees are calculated separately at checkout.
Failed Payments
What happens if my payment fails?
If a payment attempt is unsuccessful:
- Verify that your PayPal account has sufficient funds or linked payment methods
- Ensure all billing and account information is accurate
- Retry the payment or contact PayPal support for assistance
If payment cannot be successfully completed, your order will not be processed or shipped.
Refunds & Cancellations
Can I get a refund if I paid?
Refunds are processed in accordance with our Return & Refund Policy.
- Refunds are issued through the original PayPal payment method
- Refund processing time may vary depending on PayPal’s internal procedures
- Orders canceled before processing will be fully refunded
For details, please refer to our Return & Refund Policy.
Customer Responsibilities
What should customers do to ensure smooth payment?
- Ensure that your PayPal account is active and has sufficient funds
- Provide accurate billing information linked to your PayPal account
- Review all order details before confirming payment
If you encounter issues, contact our support team at support@elitesoles.shop.
Business Details
Business Name: elitesoles
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@elitesoles.shop
Business Address: 838 Broadway, New York, NY 10003, United States