Return & Refund Policy

Introduction

At Elitesoles, we are committed to customer satisfaction. This Return & Refund Policy explains how customers can return products, request refunds, and what conditions apply. Our goal is to provide a transparent and fair process while ensuring compliance with consumer protection regulations and Google Merchant Center requirements.

Eligibility for Returns

Which items are eligible?

To be eligible for a return:

• Items must be unused, in original condition, and in the original packaging
• Products must not show signs of wear, damage, or alteration
• Returns must be initiated within 14 days from the date of delivery

Items that are not eligible include:

• Personalized or custom-made products
• Clearance or final sale items, if marked as such

How to Request a Return

Steps to initiate a return

1. Contact our customer support at support@elitesoles.shop with your order number and reason for return
2. Our team will verify eligibility and provide instructions for returning the item
3. Customers must follow the provided instructions to ensure the return is accepted

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the package reaches us safely.

Refund Process

When will I receive my refund?

Once the returned item is received and inspected, refunds will be processed within 1–7 business days. Refunds are issued through the original payment method (PayPal).

Refund Amount

The refund will include the product cost. Shipping fees are non-refundable, except when the return is due to a defective or incorrect item.

Refund Notifications

Customers will receive a confirmation email once the refund has been issued.

Exchanges

Can I exchange an item?

At this time, Elitesoles does not offer direct product exchanges. Customers must initiate a return and place a new order for the desired item.

Damaged or Defective Items

What if my item is defective or damaged?

If you receive a defective or damaged item:

• Contact our support team immediately with order details and photos of the damage
• Eligible items will be refunded or replaced according to our policy
• Return shipping for defective items will be covered by Elitesoles

Customer Responsibilities

How to ensure a smooth return?

• Retain original packaging and all included items
• Provide accurate information when contacting support
• Ship returns using a trackable method
• Initiate returns within the allowed timeframe

Following these steps helps us process returns and refunds efficiently.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in business practices or regulations. Updated policies will be posted on our website.

Business Details

Business Name: elitesoles
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@elitesoles.shop
Business Address: 838 Broadway, New York, NY 10003, United States