Shipping Policy
Introduction
At Elitesoles, we aim to provide a seamless and transparent shipping experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered, as well as the responsibilities of both our store and customers. Our goal is to set clear expectations and minimize misunderstandings.
Order Processing
How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation. Processing includes:
- Verifying order details
- Conducting quality checks
- Preparing items for shipment
Orders placed on weekends or public holidays are processed on the next business day. Processing time does not include delivery time.
How are orders prepared?
Each order is carefully packaged to prevent damage during shipment. We use protective packaging materials and include order confirmation and packing slips to ensure accuracy.
Delivery Information
How long does delivery take?
Estimated delivery time is 5–7 business days after the order has been shipped. Please note that delivery timelines may vary depending on:
- Destination country or region
- Carrier operations and logistics
- Weather conditions
- Customs processing and import regulations
We do not guarantee exact delivery dates but aim to dispatch and deliver orders within the estimated timeframe.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to your email. Tracking allows you to monitor the shipment until it reaches your delivery address.
If tracking is unavailable for your region, our customer support team will provide updates as needed.
International Shipping
Do you ship internationally?
Shipping is available to countries supported by our logistics partners. During checkout, available shipping regions will be displayed. Orders cannot be completed if the destination is unsupported.
Customs & Import Duties
Customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not included in the product price or shipping fees. Customers should check local regulations before placing an order.
Shipping Restrictions
Are there any restricted items?
Certain products may have restrictions due to carrier regulations, safety standards, or local laws. If a product cannot be shipped to a destination, the order will be canceled, and the customer notified promptly.
Address Accuracy
Customers must provide accurate and complete shipping addresses. Errors in delivery caused by incorrect or incomplete information may result in delayed shipments or failed delivery.
Lost or Damaged Shipments
What happens if my order is lost or damaged?
While we work with trusted shipping partners to minimize risks, in the unlikely event of a lost or damaged shipment:
- Contact us immediately with your order number and details
- We will assist in filing claims with the carrier
- Eligible cases may be refunded or replaced according to our Return & Refund Policy
We do not guarantee compensation for delays or damages caused by factors beyond our control.
Customer Responsibilities
What should customers do to ensure smooth shipping?
- Provide accurate and complete shipping information
- Double-check recipient address, postal code, and contact number
- Be aware of potential customs duties or import fees
- Contact our support team if issues arise during shipment
Our customer support team is available at support@elitesoles.shop during business hours to assist with any shipping-related inquiries.
Business Details
Business Name: elitesoles
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@elitesoles.shop
Business Address: 838 Broadway, New York, NY 10003, United States